It takes strategic collaboration to expand an overseas education consultancy, and the most effective means of scaling is through sub-agents. They can expand your markets, diversify your student base and expand your offerings of service. If your consultancy company uses an Education CRM, then the process is much smoother with the appropriate tools which facilitate easy collaboration and data management.
In this blog, we’ll explore the key steps to successfully partner with sub-agents and leverage an Education CRM to boost growth.
1. Identify the Right Sub-Agents
To get into partnerships, you should also identify sub-agents that match what you want, what you’re doing and their treatment. Some points to consider when identifying potential sub-agents include:
Market Expertise: For you to have a strong presence in the market you want to expand into, the sub-agent must be good in the market.
- Student Portfolio: Look for sub-agents that can already deal with the type of students that you intend to attract. It could be undergraduates, graduates or professionals.
- Reputation and Track Record: Review their track record at recruiting overseas education students and compare it with their competition. The gain here is that your sub-agent will have a good reputation and will make your consultancy more credible.
Geographic Location: sub-agents must be identified from various locations, smaller towns etc & cover various geographic areas to increase your reach.
Your Education CRM can help by allowing you to track and compare potential sub-agents, storing details on their market presence, history, and performance data in one central location.
2. Define Clear Roles and Responsibilities
When you’ve found the right sub agents set guidelines for roles and responsibilities. It does not confuse nor will the same parties work towards the same goals. The following aspects should be clearly defined:
Recruitment Process: Define how student enrolment will be processed, handled and communicated between your consultancy and sub-agent.
- Commission Structures: Outlines the financial points of the partnership such as commission rates, payment timelines and incentives for high achievers sub-agents specifically.
Reporting Requirements: Set expectations for regular reporting on student progress, application status, and feedback from universities.
An Education CRM will simplify the tracking of roles and responsibilities. Use your CRM to set task reminders, track communication, and monitor the performance of each sub-agent.
3. Provide Training and Resources
Since the sub-agents are an extension of your consultancy, they need to have the means to represent your brand. It is important to offer resources or training to give them an understanding of your services and processes. Training should cover:
Product Knowledge: Check that sub-agents know the countries, universities, and programs you offer well.
- Technology Tools: Get them familiar with any CRM tools, student management software or application portals they’ll be working with on the recruitment process.
Compliance and Ethics: Set out standards about compliance with your relevant educational, legal and ethical standards in your market.
An Education CRM can house all these resources in one place, offering sub-agents easy access to training modules, tutorials, and important documents whenever needed.
4. Build a Strong Communication System
Any partnership depends on communication. Using your Education CRM as the central hub, communication can be a breeze between your consultancy and sub-agents. Here’s how to make the most of it:
Real-Time Updates: By using your CRM, you’ll be able to share real-time updates regarding student applications, visa processes and offers from educational institutions.
- Automated Notifications: In your CRM, set up automated reminders and notifications to your sub-agents whenever there is a deadline or something important you need them to do.
Shared Workspaces: Add your CRM as a shared workspace, or at the very least, a repository for student profiles, application documents, and marketing collateral.
5. Monitor Performance and Provide Feedback
It’s essential to keep your sub-agents at high-performance standards if you want your consultancy to be successful. It can also lead to regular performance reviews and feedback for sub-agents, that help them to continue to improve and align with your business goals. Monitor performance based on metrics like:
Number of Student Enrollments: Keep track of how many students each sub-agent recruited over some time.
- Conversion Rates: Learn how to measure the conversion of student leads to university admissions.
Feedback from Students and Universities: Collect students' and universities' feedback regarding the quality of service they receive from the sub-agents.
Using an Education CRM, you can generate performance reports for each sub-agent, track their key metrics, and provide data-driven feedback to help them improve.
6. Ensure Compliance with Legal and Ethical Standards
As an overseas education consultancy, ensuring compliance with the legal and ethical standards of both the home and destination countries is vital. Sub-agents must also follow these standards. To manage this:
Legal Agreements: Draft formal agreements outlining the terms of the partnership, including commissions, confidentiality, and compliance requirements.
Student Data Privacy: Make sure sub-agents follow data privacy laws when dealing with sensitive student information.
Your Education CRM can help by providing built-in compliance tools to ensure all student data is securely stored and accessed only by authorized personnel.
7. Offer Incentives and Build Long-Term Relationships
Long-term success depends on strong relationships with sub-agents. Maintaining loyalty and motivation among your partners will depend on rewards and help to create an open communication environment. Consider providing:
Commission Bonuses: Pay better commission rates to sub-agents for enrollment above targets.
- Referral Rewards: Reward referrals for other agents or students.
Ongoing Support: Have sub-agents trained and well-resourced enough to stay informed and motivated to continue to work.
An Education CRM can track incentive programs and bonuses, making it easy to manage reward structures and monitor which sub-agents are exceeding targets.
Conclusion
As a powerful strategy to grow your overseas education consultancy, partnering with sub-agents is sure to yield exponential growth if managed well. Using an Education CRM, you can smoothen the process of managing sub-agents from recruitment, and training to monitoring performance and communicating with them.
Besides this, a well-integrated system will make collaboration better and your consultancy as a whole will become more efficient working across a number of regions to make sure students get the best possible consultancy and guidance on their overseas education journey.